レノボ・グループ

レノボ・グループ

募集職種詳細

Web Sales

Community Manager

職務内容 What You’ll Do
The community manager is essentially the “personality” and the “glue” of any online community. This role is responsible for growing the online community, maintaining a high level of engagement through a variety of strategies and tactics, enhancing the community with relevant connections to social media channels, and generally keeping the conversations active, useful, and compliant.
The community manager will also interact both online and offline with his/her community members, manage the rewards program within the community, and ensure that the community is meeting its intended business objectives.

Responsibilities:
• Attract, engage, retain, guide, and inspire Lenovo community members via the end-to-end management of campaigns, including but not limited to (working with internal/agencies): email/retention strategy, display, social, offers/competition/giveaways
• Identify community founders and contributors, and develop programs to recognize and celebrate them
• Lead community customer support and manage escalations as needed
• Implement moderation policies and procedures and ensure community content and members adhere to those standards
• Develop loyalty program to align with Points & Reward system to engage users and increase loyalty and repeat purchase of our customers
• Engage external stakeholders/seek out partnerships to develop reward/points/reverse-affiliates program
• Report on community metrics, the community experience, and community engagement to provide feedback and insights to leadership and partners
• Find opportunities to add impactful new content, experiences, and resources, and develop program content, including videos/webinars/whitepapers
• Collaborate with the content strategists, segment business owners and Sr. Manager of Global Communities to develop a quarterly content plan to align with promotional/seasonal periods for each key segment and uploading content to the Telligent Platform
• Coordinate with Marketing, PR and Communications teams to provide engaging text, image and video content
• Monitor the community on an ongoing basis, and personally engage in the community and create new content where appropriate
• Develop and implement innovative ideas to continuously add value
• Act as the face and voice of the Lenovo brand for one of our three key segments, SMB
• Partner with a product manager and UX designer on the ongoing development of the new community and how content best practices should align
• Create automatic workflows within the community platform
• Organize and manage events to boost brand awareness 
応募資格 Position Requirements:
• 3-5 years of experience in marketing, communications, business or a related field
• Proven success in marketing and/or sales in the Small and Medium Business (SMB) segment
• Previous experience in community management
• Experience with social media management for brands
• Knowledge of marketing trends and techniques
• Expert ability to deliver on multiple simultaneous tasks with excellence
• Comfortable working in a fast-paced, fun and entrepreneurial environment
• Highly organized, strong attention to detail and outstanding time management skills
• Strong project management and process orientation
• Strong writing and verbal communication skills
• Ability to collaborate in a heavily matrixed environment
• Confident, likeable, collaborative, passionate 
勤務地 Akihabara, Tokyo