レノボ・グループ

レノボ・グループ

募集職種詳細

Data Center Group

Technical Account Manager

職務内容 We are looking for a tech savvy Technical Account Manager to build out client base and increase customer satisfaction through providing technical support and escalation focal point during post sales. The technical Account Manager should be able to satisfy client queries in a timely manner and work with sales team to increase sales opportunities.

To be successful as a Technical Account Manager, you should have excellent technology skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good Technical Account Manager is tech savvy, analytical, and well organized.


Technical Account Manager
・ Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
・ Address product related questions and technical challenges
・ Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
・ Monitor accounts to ensure system running with optimal performance
・ Evaluate customer needs to suggest upgrade or additional features
・ Frequently conduct and coordinate tactical operations reviews with client teams
・ Act as the middle-man to support organization so as to ensure client escalations are resolved in due time
・ Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
・ Accurately replicate, identify, and document defects with appropriate tracking system
・ Generate reporting for customer review
・ Perform Business reviews to stakeholders
・ Provide technical consultancy and advisory to customer queries

 
応募資格 ・ BS or MS in Computer Science Economics, Business Administration or any quantitative and analytical discipline
・ More than Five years’ experience in a technical account management role
・ Advanced knowledge of behavioral targeting and display advertising exchanges
・ Ability to match client’s business requirements with product capabilities
・ Ability to make right decisions based on strong analytical reasoning skills
・ Excellent interpersonal skills that build positive relationships with other team members
・ Strong ability to organize work schedule and time to ensure deadlines are always met

 
勤務地 Tokyo/Nagoya