レノボ・グループ

レノボ・グループ

募集職種詳細

Services

Service Process Innovation Specialist

職務内容 ■Introduction of the Position
The Service Process Innovation Specialist belongs to NECPC Services Division . This person is expected to drive EtoE service process innovation for cost saving and CX improvement.
This means that this person is desired to find the innovation opportunity w/ advanced technology, lead the discussion how to transform the process, and establish new process by collaborating w/ Service division members.


■Role and Responsibilities
The role of this position is dedicated to drive service process innovation w/ cost optimization and CX improvement and include;

• Leading Service process innovative transformation w/ Advanced Technology
• Realize innovative service process with strong collaboration with service team members
• Realize next generation service w/ strong leadership
• Improve Operation Efficiency by driving service process innovation
• Manage Biz Performance and pursue further biz growth
• Act as role model, influence others to develop others
• Encourage the team to change, Driving Reskill for next generation service


■Key Interactions with:
• NECPC/Lenovo service tower members
• NECPC/Lenovo function team like HW/ Service Sales, R&D, Service internal functions, etc
• Service Delivery Partner
• Superordinate or peer organization in Lenovo Like Asia Pacific(AP) Service Headquarter, other AP regions.


■Business Trip (Location, frequency):
NECPC/Lenovo Japan HQ(UDX, Tokyo) : 1 or 2 times per month
Service Delivery Partners : 1 or 2 times per year
Overseas like other AP service region sites : 1 or less times per year


■Career Path:
Depot Operation manager, Service Division manager


 
応募資格 Must Have
 More than three years working experience in IT industry, especially AI, bigdata analysis, RPA related is preferred.
 Knowledge of IT, PC, AI, Robotics, BigData
 Knowhow to use technology to actual biz process
 Strong Ownership
 Communication skill (Japanese and English)
 Logical thinking
 Presentation Skill/Negotiation Skill



Good to Have
 People management experience
 Chinese communication Skill
 Coaching skill
 Project management skill(PMP holder preferred)

 
勤務地 Ota-shi, Gunma