||■Roles and responsibilities
People management is NOT required
Your role as the Marketplace Manager is responsible for front line seller plan & support, helps resolve support needs and issues, and builds a positive experience with the Marketplace. This is a team and responsible for building and evolving the strategy and operating model of support, including close partnerships with our 4P teams to build long-term relationship with Amazon.
This role requires deep e-commerce experience and an in-depth understanding of marketplace economics and models, platform, and the competitive and industry landscape. Successful candidates should be quick learners, strategic thinkers, problem solvers, and have an entrepreneurial spirit. This role is heavily cross-functional and ideal for candidates who enjoy defining and building new businesses and getting deeply involved in tactics and execution.
・Work with the company's Online leader to define, launch, and drive strategic and operational initiatives
・Support strategic short and long range planning for Markrtplace business. Manage cross-functional, global teams.
・Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, supporting analyses and developing final recommendations
・Drive cross-functional alignment on multiple initiatives including but not limited to operational excellence, change management, board submissions, goal setting etc.
・Promote and support company policies, procedures, mission, values, and standards of ethics and integrity
・Supervise overall planning systems, financial management and control
・Allocation of checks for company expenditure
・Perform organizational roles that ensure that protection regulations are followed
・Supervise the customer service units and ensure that they are in line with customer satisfaction objectives
・Evaluate customer related statistics and data.
・Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting
・Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions
■Key Interaction with:
・eComm Online store manager
・Segment 4P Team
・eComm SOP Team
・5+ years of ecommerce experience in driving business operation.
・Excellent communication skills tailored for audience and context in English and Japanese
・A character that exemplifies Lenovo values including integrity, honesty, openness,personal excellence, constructive self-criticism, continual self-improvement, and mutual respect
・Comfortable in a fast-paced, dynamic environment
・Positive, energetic attitude
・Willingness to be flexible and pivot across multiple tasks as necessary
・Ability to establish and maintain effective working relationships with co-workers, managers and clients.
・Knowledge of Microsoft Office applications.
・Excellent problem solving skills
・Own the tasks and drive for results
・Logical communication skill
・Speed and aggressiveness
Good to have−desirable
・Sell-in Business experience
・Knowledge on IT industry and PC technologies (e.g. technical terms)
・Strong written and verbal communication skills in Business English / Japanese