レノボ・グループ

レノボ・グループ

募集職種詳細

Services

Services Sales Marketing Senior Manager (本部長・Band9)

職務内容 アフターセールスサービスをProfit化するような当社独自サービスメニュー(一例としてWarrantyやDAAS等)の企画、及び営業部門と協業しての売上責任を持つポジションです。

■About Organization
- Report to : APAC(or Japan)Director

■Roles and responsibilities
Primary focus is services KPIs such as booking, revenue and PTI, but this person is also responsible for running service sales and marketing team members in charge for service offering, branding, market communications and service registration in terms of management of daily execution of the business as well as their individual development plan (IDP) with coaching and mentoring continuously and consistently.

S/he will work closely with the Japan services executive director but also s/he is required to be capable for strong communication and negotiation skills with Lenovo Japan SLT (Senior Leadership Member) including product team, 3 sales organizations (RM, TP, Channel/Retail). S/he also has to establish good and close communication with Lenovo global service sales, marketing and offering team, This job provides opportunities to set right goals, develop right strategies, drive right initiatives and evaluate result and outlook of services sales & marketing KPIs through daily operations and consistent business management system (BMS).

The experience of this position will help the successful candidate step up to a higher-level management executive in his/her future career not only the joint venture (JC) but also Lenovo global if applicable.

- Establish robust trusted relationship with the Japan Services Executive Director,
AP/HQ Service Sales & Marketing team and act an proxy of him/her as necessary
- Hit the quarterly and annual booking, GAAP revenue, Gross margin% and PIT
- Create a mid-term business plan for services sales marketing group covering Enterprise / Channel / Web sales divisions
- Set right goal, develop right strategies and drive right initiatives every quarter for services marketing group to achieve their KPIs
- Operate the business management system (KPI setting, reporting, meeting facilitation, etc) for services marketing member
KPI tree to manage key strategic initiatives 
Set target for each KPI to achieve business objectives
Design and facilitate meetings to efficiently solve business issues
- Monitor continuously and consistently business performance and initiative progress on daily , weekly, monthly and quarterly basis
- Facilitate issue solving and drive execution of recovery plans for KPIs
- Business assessment (forecast) creation
- Capacity and organization planning
- Lead operation improvement of services sales marketing group.
- Mentoring, coaching the services sales and marking members to motivate and maximize their performance
- Develop each members career goal and action plan
 
応募資格
- APACレポートのため上級英語Mustです
- テクニカルサポートは別チームです(ゆえサポート経験のみの方はNGです)
- Hardware経験者がベターですが、Softwareメインのご経験者でも検討可です

Must Have - essential
- 10+ years of experience in service sales and marketing in the PC market or IT industry (Hardware)
- Financial and business administration background
- Pricing for service menu
- Experience of senior management of the organization
- Logical thinking, analysis and communication skills
- Coaching and mentoring skills
- Business-level English skills(TOEIC 850 or above) 
- Frequent Japanese speaker
- Work effectively with cross functional teams 
- Strong communication and negotiation skills
- Advanced user of Excel, PowerPoint

Good to have - desirable
- 20+ years experience in selling/ working in the PC/Hardware services or related industry
- MBA
- Demonstrated strong leadership to cope with change


Must have the Following Competencies
1. DRIVES FOR PERFORMANCE – Customer focus
2. DRIVES FOR PERFORMANCE – Metric driven & fact based
3. WINNING ATTITUDE – Energizes the Team
(e.g. Be able to motivate relevant teams/employees effectively)
4. EMBRACES CHANGES – Acts Quickly & With a Sense of Urgency
5. COMMUNICATES OPENLY – Confronts Disagreements & Commits to Shared Solution

 
勤務地 Tokyo